Consumer Generated Content

October 21, 2008

October is Pink Promotions for the Cure

It's still October, a very busy month. I wrote this post about October being the greatest month of the year for sports...my Boston Red Sox team is now history for this season. I guess it was never meant to be, so congrats to the Tampa Bay Rays. But how about those Buffalo Bills! They're on an amazing start to this year's NFL season.

I also wrote this post about October being the start of the holiday shopping season. October kicks off the 4th quarter which is such a crucial time for many marketers who count on this time of year to make their sales goals.

SusangkomenBut what I haven't posted about yet, and something that is so relevant to my personal life, is that October is breast cancer awareness month!

I've  written about my mom many times in this blog and the fact that she has breast cancer. She was first diagnosed early in 2007, underwent chemo treatments, went cancer free for a few months, and now it's back. I believe I haven't written about it being back. My parents traveled up to New York State this past June for their first visit in over two years since they moved to South Carolina. Mom didn't seem quite right though so they decided to cut their stay short to get home to see her doctor.  The tests showed that the cancer seemed to creep back in, but this time it jumped from her breast to her lungs!

Continue reading "October is Pink Promotions for the Cure" »

September 09, 2008

Unilever Digital Marketing Campaigns top PMA's Summit

Yesterday I attended PMA's first annual Digital Marketing Summit which was held at an interesting location, the Bridgewaters at the South Street Seaport. It was a beautiful day so it was great to Pma_digitalmarketingworkshop have a location like this that allowed the sun to shine through the windows and skylights as well as having a wrap around terrace that enabled us to walk outside during the breaks. It was however a bit technology challenged with sun glares hitting the presentation screen, videos not running on queue and mics that left somewhat to be desired. But all in all it was worth the trade-off.

Rob Master, North American Media Director for Unilever kicked off the morning with a history of some of the most successful digital marketing campaigns that all came from Unilever brands. Rob shared with us that overall Unilever has shifted from digital being just a part of the media plan to this year it being the centerpiece of their strategy. They've made an organizational commitment to this strategy and have agreed not to plan online in isolation. Their key driver is consumer engagement and they have consistently reached this goal through rich storytelling that has helped to bring their brands to life.

Their journey first began with the Axe brand when they created some entertaining and engaging content specifically for online which ended up going viral. They first showed these short form films, "mini-stories" as they were calling them, to focus groups and tried to explain what these online programs were. This resulted in the term "webisode" first being put on the map.

Adbradybunch Dove's Calming Nights products followed up next with a campaign which featured three original webisodes directed by Penny Marshall and starting Desperate Housewives actress Felicity Huffman. These webisodes which could be viewed on dovenight.com showed Felicity dreaming of visiting classic TV moms such as "Leave it to Beaver" mom June Cleaver, "The Munsters" mother Lily Munster and "The Brady Bunch" mom Carol Brady.

Dove_evolution Next followed the birth of the "Viral Video" with the creation of Dove's now famous "Evolution". This video had legs way beyond their wildest estimates and proved that consumers are in control. 

Rob then shared with us an Evolution video parody that was posted here on YouTube.  Instead of a quick progression of a woman getting more beautiful, it was of a man getting fatter, older and uglier. Dove embraced this video instead of trying to shut it down.

Spraychel Unilever’s I Can’t Believe It’s Not Butter brand created an animated webisode series which turned its main character, Spraychel, into a star. Spraychel ’08 used political humor and asked the public to vote for her vs. butter and “demand 0 calories and great taste”.

Klondike Bar ran a consumer-generated video contest asking "What Would You Do for a Klondike Bar?". Some great videos have been submitted that can be viewed here which prove that there are some huge fans out there that love their Klondike Bars. Final winner should be announced this week.

“In The Motherhood” is a program developed by the Suave brand which started out by asking women bloggers to write about funny moments of being a mom. From these posts Suave has turned these stories into scripts and created a series of webisodes. They showed these at ABC’s upfront presentation this year since they will be moving them to primetime on the network this season. Here’s a great example of content starting online and moving to TV vs. TV shows going online.

So Rob wrapped up his review of the past and present digital marketing campaigns by giving us his recommendations on the top three ingredients that should be included:

1.    Provide a cross section of media that helps to bring the program to life

2.    Include relevant links to pop culture that provide opportunities for engagement and amplification

3.    Make sure you have rich and innovative storytelling at the center of the idea

Thanks Rob for sharing all this with us and kick-starting our day.

Stay tuned here to read more from some of the other great presenters PMA had lined up for us this day. I’ll be reviewing what we learned from McDonald’s, Borders.com, Digitas as well as those mobile experts who told us how to start implementing mobile into our online campaigns.

July 30, 2008

Web 2.0 and the Beijing Olympic Games

Beijingolympiclogo Today's Wednesday and that means I'm again a guest blogger over at Lipsticking.com.  So, please follow this link and read my latest post that talks about how some Web 2.0 strategies are being integrated with a couple of Olympic marketing efforts.

With only ten days left till the Opening Ceremonies, the excitement is really starting to build. But could NBC be doing more to attract an online audience and will you will following the games online or on TV?

Lipstickingheaderfinal_3 I'm hoping to get some discussion going on over at Lipsticking. So I invite you follow me and discussion over there.

July 16, 2008

Baby Ruth's Video Contest Winner Sings at MLB All Star Game

Mlb Last night they played the 79th All Star Baseball Game in what could be the last nationally televised event at the old Yankee Stadium. The game lasted 15 innings and almost 5 hours moving into the early morning hours. The American League finally won the game, 4-3, but it really wasn't so much about who won or lost, but the event itself.

Takemeouttotheballgame_2   Back in April during MLB's opening week I wrote a post about this promotion, The Baby Ruth "Take Me Out to the Ballgame" Video Contest. Nestle's Baby Ruth and MLB teamed up and invited fans to submit their own consumer-generated content in celebration of the song's 100th anniversary. The lucky winner was given the opportunity to lead the song during the 7th Inning Stretch at Yankee Stadium during last night's game.

Well Adam Wilbur, a high school band teacher from Medford, NY, won the contest and got to lead 56,000 fans in singing "Take Me Out to the Ballgame".

Adam competed the day before against two other finalists, Chad Gunderson of Sherman Oaks, CA, and Robert Huffman of Birmingham, AL, at the MLB FanFest held at New York City’s Javits Convention Center. Each had to sing the song for the three celebrity judges; actor William Peterson from “CSI: Crime Scene Investigation”, “Extra” entertainment reporter AJ Calloway and former Yankees centerfielder Bernie Williams, an accomplished guitarist, who said “They were all great”.

Once the judges announced Adam was the winner he said “I feel good. I didn’t come here expecting to win,”  and then described his immediate reaction as “excitement, followed by extreme fear”.

More than 620,000 fans voted in the selection of the three singers last month from among several hundred who submitted videos to the promotional website at MLB.com/babyruth. On the video submitted by Adam he not only sang the song but also played the ukulele and was accompanied by his twin brother Fred who played the tuba and is also a high school band teacher. Fred was a little disappointed that he couldn’t get to share the spotlight with his brother and said “The fact that we won is just awesome”.

Nestle's Baby Ruth gave out samples of the popular candy bar at both the FanFest and at the All-Star Game. Asked whether the winning video might have a post-All-Star afterlife, Tricia Bowles, brand manager for Nestlé Brands, said “It just might now. Who knows? We’ll see what happens from here.”

Adam and his brother Fred made sure they included several Baby Ruth mentions in the video arrangement which improves the odds that it may end up as a TV ad or at least reach a wide audience on YouTube. The song was originally written by Jack Norworth and Albert Von Pilzer in 1908 which has had many other notable vocalists, including Frank Sinatra, Ella Fitzgerald, Aretha Franklin as well as Harry Caray, Chicago's famous sportscaster.

Congratulations to Adam and Fred Wilbur as well as the other finalists.

June 02, 2008

Bombay Sapphire Integrates Online Contest and Blogs

Now that I've been blogging here for almost a year and a half about interactive promotions I've made the list of a few PR firms who have been sending me information about their clients' latest promotions. Most of them I have found interesting and try and write about. This one I received from the folks over at Terpin Communications that I just couldn't pass up for a few good reasons: 1) They have an awesome promotional website 2) They've got a separate contest just for us bloggers! 3) I love a good Bombay Sapphire Martini!

Bombaysapphireskybar_2 Bombay Sapphire's "The Spirit of Exploration" contest is sending a lucky winner on a trip to the Sky Bar in Bangkok, Thailand! Once you get through the regulatory website pages and tell them your birth date and country you're told that "the most extraordinary brand introduces an interactive experience like no other". You're then greeted by the bartender of the Sky Bar, an exotic spot located on top of the Baiyoke Sky Hotel, the second tallest building in Bangkok.

To enter the contest, consumers need to write a 50 word essay saying "What the Spirit of Exploration means to them". They may also include photographs and/or videos to go along with their essay or insert a link to their Flickr, MySpace, Facebook page that contains them. A panel of judges will review all the entries and choose a winner based on the persuasiveness of the entry, their ability to communicate their explorative spirit and their relevance to Bombay Sapphire. Entries are accepted up till July 15th.

The grand prize winner receives a 7-day trip to Bangkok along with some tours and an English-speaking sightseeing guide. The winner get to fly on Cathay Pacific airlines either out of New York's JFK airport, Los Angeles' LAX or San Fransisco however, they need to find their own way to one of those airports on their own expense. Either way, the trip is valued at $8,000, so it's worth it.

Now the Spirit of Exploration blogger's contest is asking for blog posts that focus on the same question of what the spirit of exploration means to you. So, that's not really what I'm writing about here. I guess I'll have to come back to it and write about it in a different post if I want a shot at this. But what's really cool about what they've done here is created a blog in which they're generating content for it by the promotion itself. You can read all the posts that have been submitted (and accepted) and then vote for which one you think should get the title of "the Spirit of Exploration Blogger"!

Blogger_voteforme The bloggers can't win the trip to Bangkok just by posting, but they can take their blog post and also enter it as an essay in the contest. Each blogger can submit a link to their actual blog which gets added to the Bombay Sapphire blogroll. They also supply the blogger with a downloadable badge that they can place on their own blog which invites their readers to vote for them. I counted 11 posts on the blog as of today. Soon to come will be a Sapphire Explores Community on Facebook that I guess they don't have up yet.

So, if you read my previous post here on the reported growth online promotions will be experiencing in the next five years I also did my own forecasting. I stated that integrating social media, especially blogs, with interactive promotions is one of the ways in which I think this growth is going to happen. The Bombay Sapphire promotion is a great example of how they've brought the two mediums together. Stay tuned for my Spirit of Exploration post. I really want that martini now!

May 28, 2008

Sex and the City Style Video Contest Winner Attends Movie Premier

Sexinthecitypremiere Today I'm going to ask to you hop on over to Lip-sticking.com where I'm the featured guest blogger to read my post. It's about Sex and the City, the Movie which is scheduled to be released in theaters this weekend. I originally wrote this post on my blog a month ago about my anticipation of this movie and the consumer-generated promotional video contest that this really cool online retailer, Bag Borrow and Steal, was doing to tie-in with the movie premier.

Well, Bag Borrow and Steal announced the winner of the video contest yesterday who actually got to attend the movie premiere which was held last night at Radio City Music Hall in New York. Here's a photo of the ladies from New York taken at last night's premiere which I was able to grab off of E!Entertainment's website today.

So I invite you to please visit Lip-sticking here to read more about this interactive promotion, see the winning video, give us your thoughts and read some of the other women's posts all about marketing to women.

April 28, 2008

Sex and the City "Purse-onality" Contest & Sweeps

Right now we are in a pretty ho-hum time of year for new theatrical movie releases. Everyone seems to be more focused on renting DVD's to catch up on movies that won Oscars this year. But give it about another month and it'll be the start to the summer movie blockbuster season. One that I'm personally very eager to see is the return of the ladies from New York with the release of "Sex and The City", the movie on May 30th. I'm a big fan of the series and I have to admit, I really miss these characters.

Sexandthecity_2Apparently I'm not alone in loving these characters...here's an interactive promotion that began on April 1 from an online retailer that has partnered with New Line Cinema to promote the premiere of the movie.  BAG BORROW OR STEAL is a unique business which lets women borrow designer handbags and jewelry online. What an interesting business model this is. They have developed this consumer-generated content, "Style Profile Contest" which invites women to submit videos in which they identify which character whose style most resembles their own, as represented by the handbags and accessories found in their closet. So, entrants need to explain if they think they're like Carrie, Samantha, Charlotte or Miranda and why.

Stylecontest_eiffelThe videos can be submitted on YouTube and as of today there are only 16 videos to view. Some women have chosen Charlotte for her classic style and her favorite Chanel designer handbags. Other have chosen Samantha based on her desire to stand out in the crowd and have bags that are bold and colorful. Carrie's style is described as spunky, spontaneous, energetic, a real individual, so her bags are always unique. Miranda was chosen because she's a polished career-woman with a child, so the bags that she needs have to be stylish, but also be able to carry a few necessities, like extra diapers!

Sexcitywin_2 So, let's get some more videos up there (I'm really tempted to do one myself). Videos can be submitted up until May 9th. The first 50 people to enter will receive a $250 borrowing credit to BAG BORROW OR STEAL. One grand-prize winner will be chosen around May 14th to receive a $500 credit along with tickets to the movie premiere in New York City along with airfare, hotel, transportation and $500 spending money! They also will provide the winner with space to document her own experience in a blog which I'm interested to learn more of how they're going to go about this.

Five judges from the fashion world have been recruited to pick the winner. They are:

They'll be choosing the winner based on creativity, presentation skills and entrant’s expression of his or her passion for handbags and Sex and the City as well as the overall video quality.

A separate sweepstakes lets people take an online quiz to find their “Sex and the City purse-onality” for a chance to win additional credit, movie posters and T-Shirts.  BAG BORROW OR STEAL's website also offers a “Sex and the City” shop filled with a collection of luxury accessories inspired by the four ladies of the movie. They also have a viral marketing component that you can forward to friends and of course they have a link to the movie trailer. Kudos to BAG BORROW OR STEAL for developing a great promotion that really ties nicely into their brand as well as to the movie.

So, the hype is really going to start heating up over the next month for this movie release...Will Carrie end up marrying Mr. Big?  Check out the official movie website for more fun. There's icons and wallpapers you can download, a great soundtrack you can listen to and there's even this Official Movie Blog. It all looks great!

April 21, 2008

Bertolli's Romantic Nights Contest and Sweeps

Bertollinyc Over the weekend I received an email from Bertolli informing me that the time has come to choose a winner in their Dinner and Your Movie contest! They have chosen four finalists who have submitted videos in this user-generated contest that began back in early February. The email was inviting me to view the finalists and vote for my favorite for a chance to win a trip to New York City.

Now to participate in the contest the submitted videos needed to explain what a romantic night means to them, what ingredients go into making a romantic night as well as they had to use Bertolli's Frozen Dinners as one of their ingredients. They then submitted these user-generated videos that were all posted on this microsite, www.BertolliNightsIn.com. From what I can tell there are a total of 328 videos submitted.

Well I watched the four videos that are posted on the site as the chosen finalists. I honestly wasn't too impressed by them, expect for one that I voted on which is clearly the favorite. So, please check it out and guess which one I voted on. You have up until the end of this month, April 30th, to vote and enter the sweepstakes.

So, now since I voted and filled out my online entry form I'm entered into the random-drawing sweepstakes for a chance to win the trip to New York. Not only does it include airfare and hotel accommodations for two, but it also comes with a chance to meet celebrity chef Rocco DiSpirito and two invitations to the Bertolli's premiere and party. The finalist that has the most votes at the end of the voting period will also win the same New York City trip package. The other three finalists will receive $1,000 each.

Bertollisnetflix_2 Bertolli has also partnered with NetFlix and is sponsoring a weekly sweepstakes in which they will draw 20 names each week to receive free dinner and NetFlix movies for a year. There is a separate online entry form for this sweeps, however, since I had to supply my email and a password to vote on the contest all I had to do was sign-in and I was automatically entered into this as well. So, they've done a pretty good job of collecting my personal data and asking me to opt-in to receive future info on Bertolli as well other Unilever products, who is the parent company.

BertollisfrozendinnersThe last part of this interactive promotion, which is being administered by ePrize, offers consumers a $2.50 coupon on any Bertolli's frozen dinner. Unfortunately I had to fill out another form to get the coupon, I couldn't just log-in. This form asks for additional information regarding which Bertolli products I've purchased in the past and how much. Well I haven't purchased any of the frozen dinners, but now that I have a coupon, I'll try one and then I'll probably receive future offers from Bertolli as well. Now isn't that what these interactive promotions are all about?

If you do vote, let me know here in the comments which one is your favorite and what you think overall about the promotion.

April 02, 2008

Baby Ruth Video Contest Celebrates MLB Opening Week

Takemeouttotheballgame While I'm still on the subject of a new season of Major League Baseball I thought I'd share you this national promotion the league just launched in conjunction with opening week and Nestle's Baby Ruth. The Baby Ruth "Take Me Out to the Ballgame" Video Contest is inviting fans to submit their own consumer-generated content in celebration of the song's 100th anniversary.

One lucky winner will be judged the most talented performer of this popular baseball anthem and will Mlbvideocontestreceive the opportunity to lead the song during the 7th Inning Stretch at the 2008 All-Star Game at Yankee Stadium. Fans can submit their videos between now and May 26th on a promotional website, MLB.com/babyruth. In June, 10 semi-finalist's videos, selected by the MLB and Baby Ruth, will be posted on the site for fan voting. The three videos with the most votes will go to the 2008 All Star Fan Fest where a panel of celebrity judges will determine the grand prize winner.

Cubs7thinningstretchcompetition Now on top of this contest, all 30 Major League Clubs will host their own local "Take Me Out to the Ballgame" singing competitions, as well. This all sounded a little familiar to me, so I looked back into my archives and found this post that I wrote last August about the Chicago Cubs doing just this. I was actually visiting Chicago while attending the BlogHer 07 Conference and they had several of the finalists on the local news. The winner from Chicago got to sing the song also during the 7th inning stretch, but at Wrigley Field on a day in September.

This year what I found interesting that MLB and Baby Ruth are doing differently with this interactive promotion is that they have added a touch of social media marketing to it by including an official blog just for the contest called "Take Me Out to the Blog" Game. Their first post says that this official MLBlog will be the place for fans to get updates on the contest, leave comments, discuss what videos they like or dislike and ways for them to ask questions about technical or other issues. I guess I'll just have to leave a comment of my own.

Bob DuPuy, President and COO of Major League Baseball says "We are thrilled to celebrate the 100th anniversary of 'Take Me Out to the Ballgame', a song that has been an integral part of every fan's ballpark experience for the past 100 years. With this historic anniversary, and once-in-a-lifetime prize, Major League Baseball and Baby Ruth are excited to see the passion-infused performances this contest is sure to produce."

Well I'm sure it will get it's share of videos. The Chicago Cubs contest drew quite a few entries and got a lot publicity last year. But MLB and Baby Ruth aren't giving away $57,000 like Heinz did last year with their consumer-generated video contest. They do get a trip to New York and tickets to the game at Yankee Stadium. Also they have to incorporate the Baby Ruth brand into the video in some way. Oh no, I hope we don't have a repeat of the scene of Bill Murray cleaning the pool from CaddyShack!

I included this video clip that I found on YouTube of the song and the lyrics lead by Harry Caray, Chicago's famous sportscaster, that I originally included when I wrote my post back in August. So I thought I'd share it again. Enjoy.

March 20, 2008

SES New York 2008 Conference Highlights

Seslogo The Search Engine Strategies (SES) New York Conference & Expo got under way this week at the Hilton New York, officially kicking off on Mon. March 17th and ending today, Thurs, March 20th. According to Forrester's Five Year US Interactive Marketing Forecast, search marketing is extremely important today and is expected to triple in the next 5 years to over 25 billion.  So, I decided to head down to NYC for this once-a-year event and was fortunate to be able to attend for two days. They included me as press since Adotas is the official online publication that I'm covering the conference for as well

SES New York is the largest show in the SES global series and is a must attend event for marketers looking to gain insights and knowledge from experts in the Internet and search industry. A total of over 60 sessions were offered across a wide variety of topics and experience levels that started with search fundamentals and then also included specialized tracks such as social search, local, advertising, multimedia and contextual ads. Some of these topics were on the agenda last year and it was noted that there will most likely be new ones next year that aren’t on our radar yet. The Expo Hall officially opened on Tuesday morning which included over 135 sponsors and exhibitors that we could chat with as well.

Bigswitchcover2thumb I choose Tues. and Wed. as the days to attend and tried to absorb as much as I could from all the experts there. I'm sorry to say that I missed the SES/St. Patty's Day PUB CRAWL on Monday evening that took folks bar hoping to seven different pubs. I flew into JFK on Tues. morning and actually made it to the Hilton before the 9am conference welcome and opening keynote from Nick Carr, author of The Big Switch: Rewiring the World from Edison to Google. Kevin Ryan, our host from SES for the event, introduced Nick and informed us that his book had just made #5 of the New York Times Best Seller list. Nick is also the former executive editor of the Harvard Business Review and writes and speaks on technology, business, and culture.

Nick started off saying that he thought it was hard to be the first slot in the morning after the biggest alcoholic holiday of the year. Kevin had previously commented about consuming a bit of alcohol the previous night. Nonetheless, all seemed awake and very interested in Nick’s topic. Nick stated that we’re at a major turning point in the history of computing and how we use computers. Economics, not technology, actually determines the way companies behave and what we do. Nick gave us a history lesson going back to the late 1800’s when the first water wheel was created to generate power. He continued on with explaining how the utility companies came along shortly after that and during the course of a 20 year span ended up supplying 80% of our power. 

The change we are now experiencing today is in deploying computing centrally, similar to how the utility companies did with power. This “cloud utility computing” model is not a new topic, but suddenly something that is seen as very possible as well as inevitable. After hearing Nick’s comparison to power generation I had a much better understanding of this topic including the term "virtualization" which is basically turning physical computing into software. Today the computer grid that can distribute over a network is now finally at the point that it’s catching up with computers.

So, a computer revolution is at our doorsteps. The major benefit to companies will be economies of scale in which they will no longer have to run and manage their own IT systems. However, it also means these companies will need to employ less people. The other growing trend today is user-generated content that companies can also tap into instead of developing their own content. On top of the fact that we are getting accustomed to having more and more highly personalized content served up to us which is based on our past behaviors. So, Nick asks, will this lead to the polarization of society? And of course there is the entire privacy issue that we’ve now been dealing with based on all the information that we have at hand, and will just continue to have more and more of. Nick ended his discussion by asking the question, which side are you on – the controlling or the liberating?

Orion_panel After lunch on Tuesday there was the “Orion Panel” on Universal Search that discussed how search, marketing and information seeking is changing the industry which included new research data from comScore. The panel consisted of:

Google Universal Search not only searches the Internet for text, but also videos, images, news, maps, weather and more. The data presented by comScore showed that of the 1.2 billion total search queries from a week in January within the U.S., 220 million contained a Universal Search result. This equated to 58% of the 87 million people searching seeing a Universal Search result. Of those searches, video and news had the highest share. The panel discussed the fact that Universal Search is turning Google search result pages more into media destinations. They concluded that organic search is becoming more and more important and paid search is going to become even more competitive.

The afternoon included sponsored sessions from some of the big companies such as Google, Microsoft, Omniture, HitWise and Medio. I choose Google’s session which was on their Analytics and Web Optimizer products. Analytics appeared to be one of the most popular session topics this year which I found out by making the mistake of entering this session late and being left with standing room only. So, I didn’t get a very good overview since I could hardly see the screen. I’m hoping to get a copy of the presentation and then spending more time using both of these products to help raise my own organic search rankings. 

Day 3 on Wednesday morning got underway with the keynote: Search Has Changed Everything... And So Can You by Gordon McLeod, President of The Wall Street Journal Digital Network. Gordon discussed how the WSJ slowly, but surely, changed how they do business. They now have increased their organic search results by 33% which is more than double since Oct. ’06. Part of this has been by expanding their free online content which has consisted of mostly lifestyle and sports articles. As Gordon stated, the WSJ is basically a content company, not a technology company, but they are learning how to use technology better. Currently they have 1.1 million subscribers and 14.7 million monthly visitors which Gordon wants to see both areas grow. Part of their strategy to obtain this is to have ongoing SEO training throughout the company…"It’s not a project anymore”.

The session tracks on Day 3 include Fundamentals, Stats & Research, Social Search, Vertical & Retail and The Click Z Track. I followed the Social Search Track and the first session was a great one titled Social Media Marketing - What is it and What is it Good For? It featured five panelists including Jory Des Jardins, Cofounder & President of Strategic Alliances of BlogHer - which happens to be the next event in NYC that I'd like to attend in a couple of weeks. I could write an entire post just on this session alone, which I probably will do. There were some great case studies shared on brands that have integrated social media into their marketing mix and have received success. The overarching teaching that all the panelists tried to pass on to the audience is that social media is not about just throwing out a message to an audience but instead it’s all about relationships and the conversation. You need to invest the time to do it right.

Wednesday’s afternoon keynote was with Jason Calacanis, founder and CEO of Mahalo.com, which is a human-powered search engine focused on the top English-language vertical search terms such as travel, products, news, entertainment, sports, food, and health. Jason was also the CEO and cofounder of Weblogs, Inc., a network of blogs that he sold to AOL in Nov. ’05 and then was appointed SVP. Jason has an especially open communication style and speaks to people very much on Twitter, which at one time he became the most followed person in the world. He even shared with us his cell phone number, which I won’t divulge here since he said he’s had some “stalking” issues.

I had to head out during the middle of the next Social Search session which was all about social media research…a great application. Unfortunately Jet Blue had called and left a message on my cell phone that my flight was canceled. I was planning on taking a late, last one out flight that evening. So I called them and they got me on an earlier flight. The weather was a problem for everyone traveling and my “earlier” flight actually got me home just about 10 minutes before my “late” flight was originally scheduled to. I was trying to explain to the Jet Blue agent that the message they left me was to call 1-800-Jet-Blue, but I couldn't easily do that because letters on smart phones don't all match up to a number. So, the letter "J" isn't the number 5 on my phone as it is on her phone, instead I have a $ with the caps on. It took her awhile to get it. I don't know if she'll pass the word to the Jet Blue marketing folks as I asked her to do. They certainly aren't the only brand that hasn't figured this out yet. And I'm sure I'm not the only traveler that's had this problem either.

Overall I’d say the conference was very successful. I did not get actual attendance numbers, but it appears to be the same as last year, around 8,000 people. They tried some new formats this year and they did do a good job of staying on schedule and leaving some time for Q&A’s at the end of the sessions. However, there never seems to be enough time for these and when they end you always have the race up to the front of the room if you want to talk with any of the speakers. I do have to say though that the majority of speakers appeared to be very accessible. It’s definitely an event I would recommend and after all, it is New York. Check out more about the conference on the SES Blog as well.

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